Livehelp is a FREE online chat tool so you can service your online store visitors in real-time.
Livehelp provides your visitors with immediate, live assistance where and when they need it most. You can explain in detail about your products and answer support-related questions while they're still on your website.
Let your visitors request online help, or proactively invite them to chat. This service is known world wide to help reduce shopping cart abandonment and increase upselling.
See the pages your visitors are currently on as well as all their page and chat history. Canned answers make it easy for agents to answer routine questions and chat with more than one visitor concurrently.
Standard Functions Include:
- Visitor page tracking
- Invite Visitors
- Visitor browser details
- Visitor history
- Multiple visitor chat tabs
- Previous chat recognition
- Incoming chat request alert
- Canned answers
- customisable images for online, offline, busy and chat window.
- customisable welcome message
- customisable goodbye message
- customisable offline message
- customisable agent name
- Operator console minimizes to task bar as icon (installed version)
- Visitor can print chat
- Visitor can email chat
- Operator/visitor is typing indicator
- Web based or installed software version
To get started, please go to your Ashop Commerce admin panel. Find the customers menu and select Customer support tools/LiveHelp. For details on how to use this tool, please visit our help console or user manual. Alternatively if you need more help please ask an Ashop Commerce support representative via our online chat service.
